Service
There is only one original Mustad serviceService by Mustad Autoline
Mustad Autoline Service
Proper and preventative maintenance is key to long-term and stable operations of your system. Small adjustments or replacement of a worn part can be crucial to efficiency and affect the bottom line.
Mustad Autoline service team hold a wealth of experience and are always ready to meet you and provide first class service to your Mustad Autoline System. Whether you need advice or just want to discuss technical matters, our team is there for you. We strive to keep close communication with our customers to share knowledge and experience. By this way we are able to continue develop our products according to increased demands from the market.
In addition to staff based in Norway, we also have a strong network of service partners in different markets where our systems are in use.
For any further information or queries do not hesitate in contacting us on service@mustadautoline.com or by phone on +47 70 10 75 80
Contact sales and service department
Mustad Autoline Training Courses
Increase your skills and maximize the effectiveness of your Mustad Autoline System
Together with our expert technicians at Mustad Autoline you will be trained to:
- Perform maintenance of your system
- Spot and assess worn parts
- Evaluate and replace worn parts
- And get the latest updates on new solutions and upgrade
We look forward to seeing you soon, if you would like any further information or would like to make a booking please contact us on service@mustadautoline.com or call us on +47 70 10 75 80
Warranty Mustad Autoline System
General warranty on new systems
1 year after completion of start-up of the Product, or a maximum of 18 months after the date of delivery of the Product to the Buyer.
Warranty terms
The warranty covers manufacturing defects and deficiencies in the Product, as well as any defects in the Seller’s installation work. The warranty is void if other than the Seller has installed or performed work on the Product, which has caused damage or defect in the Product, or if the Product is altered or unspecified equipment connected to the Product without the prior written approval of the Seller. Seller will supervise and approve the installation of the equipment (at Buyers cost), the warranty is void if this is omitted. Otherwise, the same limitations in the Seller’s warranty apply as for the Seller’s liability for defects (Orgalime SI)
Genuine Mustad Autoline parts
You could jeopardise the operating safety and the efficiency of your system if you use parts and consumables not approved by Mustad Autoline. This could lead to malfunctions. Mustad Autoline tests genuine parts and consumables that have been specifically approved for your system for their reliability, safety and suitability. Mustad Autoline accepts no responsibility for the use of non-original parts. Warranty is not valid when using non-original parts.
Returned and/or Replaced Products
Any or all product(s) returned to MA for warranty issues shall be replaced at cost to customer and will be due and payable under these terms until such time as it is proven that product was defective due to manufacturing defect. All products shall be examined by Mustad Autoline AS and their determination of the product shall be final. A report will be provided to the customer with the results of determination. If the determination show default of warranty MA shall release a credit against any issued invoice for the replacement. Warranty is not valid when using non-original parts.
Warranty and delivery of spare parts
Non regular wearing parts have a warranty of 6 months, if installed by a MA Technician
Our ambition is to ensure that spare parts critical to the operation of your system are available and ready for shipment from Mustad Autoline AS in Gjøvik, Norway within 24 hours on working days.
We do not guarantee the availability of spare parts of discontinued products.